Liability & Compliance
User commitments
- Accessibility to WCAG 2.x and Section 508 as a baseline.
- Platform‑level quality control and continuous improvement (metrics, monitoring).
- Data privacy, security, and change traceability.
Engineering & management accountability
- Define and monitor UX and performance KPIs.
- Document decisions and validate design with subject‑matter experts.
- Run testing and pilots with real users, including people with disabilities.